CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help! Send us an email at info@baytaa.com

FAQ

What if I don't see my size?
We try to stock as many pieces as possible in different sizes. However please do note that all pieces are on a first come first served basis and if you don't complete checkout then the piece can be taken. We encourage all our customers to ensure they purchase as soon as possible as not all designs will be restocked. 
 
How do I track my order?

Once you complete your order, we will send you a confirmation email and we will send you another email in 24-48 hours confirming dispatch. If you have paid for a tracked service your dispatch email will have your tracking number. If you have any questions regarding your order, you can simply send us an email or chat to us via our web chat.

 

 

 

What are your delivery options?
 

For UK customers we offer Royal Mail 1st/2nd Class standard and Royal Mail 1st/2nd class signed for at a fee.  

For International customers we ship using the company P2G which is a broker for shipping companies globally also at a fee. 

How can I contact your couriers?
 

We will send you the couriers name and tracking number in your dispatch email if you have paid for a tracked service. You can simply click on the link we provide and enter your tracking number. 

 

 

Do you provide International delivery?
 

Yes, Baytaa Boutique provides international delivery. If don't find your country in the delivery option, please contact us via email or web chat.

 

 

 

What is your returns policy?

At this moment in time we are unable to offer returns/refunds. If however you have received faulty goods, we will assess the issue and resolve it for you accordingly with either a refund, exchange or credit note. You can get in touch via email or the 'Customer Care' section for a  member of our team to look in to it for you. 

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